Customer Care

Customer Care

Prices and Currencies

Customers viewing this website from Australia will see prices quoted in Australian Dollars (AUD).

Customers viewing this website from New Zealand will see prices quoted in New Zealand Dollars (NZD).

All prices include GST.

Customer Care

How to Complain

In the event that one of our products or services does not meet your expectations, we want to hear from you and we want to treat you fairly.

You can tell us about what has happened either by phone or by email. We suggest email is best, as it ensures we each have a copy for our records.

Our phone number is: +61 450 912 657
Our email address is: [email protected]

Please tell us your reasonable expectations for us to resolve your complaint.

We will try to resolve your complaint with 30-days at most.

Customer Care

Returns Policy

We pride ourselves on the quality and reliability of our products. What’s more, the Consumer Guarantees Act in New Zealand and The Australian Consumer Law in Australia, protect your after-sales rights.

These laws say products must be of acceptable quality, fit for purpose and match their description.

If a product has a minor fault, we will either repair the item, replace it, or refund your money, at our descretion.

Customer Care

Privacy & Data Protection Policy

We collect personal information from you, including information about your:

  • Name
  • Contact information
  • Billing or purchase information

We collect your personal information in order to process your appointments, orders, payments and deliveries.

Providing some information is optional. If you choose not to enter payment or delivery details, we’ll be unable to process your appointment or purchase.

We keep your information safe by storing it in encrypted files and only allowing certain staff to access it .

Besides our staff, we share some of this this information with Mailchimp in order to send you relevent information and news.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at…

Email:  [email protected] or

Phone:  +61 450 912 657.

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